Frequently Asked Questions
Everything you need to know about our outdoor-inspired gear.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package leaves our warehouse, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start your claim.
How do your hats and apparel fit?
Our hats are generally one-size-fits-most with adjustable straps. For apparel, we recommend checking the size chart on the product page as our fit is standard athletic.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay.
How should I care for my Sendero gear?
To preserve the quality of our hats, we recommend spot cleaning with cold water. For apparel, machine wash cold and tumble dry low to prevent shrinking.